Support email
tardislabs@gmail.comBest for bug reports, workflow questions, and export issues.
Support
Support
Need help with import, palette mapping, export, build mode, or a suspected bug? Use the information below so we can respond with the right context.
FAQ
Read the knowledge baseStart here for palette, export, privacy, and device questions.
Response expectations
Support requests are handled by email. If your report includes enough detail, we aim to respond within three business days.
Include these details in your message
- Your device model and iOS or iPadOS version
- The app version you are using
- What you were trying to do when the issue appeared
- Whether the issue happened during import, generate, edit, build mode, or export
Help
Common support topics
Generation looks too noisy
Try lowering the color limit, enabling color merge, or cleaning small regions before manual edits.
Need a clearer build plan
Switch between build-by-color and build-by-section, then export the guide that fits your assembly style.
Local project management
Saved projects and thumbnails stay on the device so you can reopen work later and clear local data from settings when needed.